Break/Fix
You call when something breaks.
- Pay by the hour
- No lock-in
- You decide when we step in
- For businesses with minimal IT
Managed IT
Four models. We explain how each one works and decide together.
Break/Fix by the hour, flat-fee MSP, or somewhere in between. We figure it out in a first meeting at no cost.
- 0+ SMBs served
- 0+ years since 2008
- 24/7 proactive monitoring
How we work with you
Two models: Break/Fix by the hour or managed MSP with a flat fee. If you go with MSP, there are three tiers depending on how much your business leans on IT.
Managed MSP
We look after your IT before it fails.
- Flat monthly fee per user
- Continuous monitoring and maintenance
- Prevent failures, resolve fast when they happen
- For businesses where IT carries real weight
If you pick MSP, three tiers
Same model, different coverage level. They fit depending on your team size and how much your business depends on IT staying up.
- Unlimited remote support
- Monitoring and updates
- Managed antivirus
- Wi-Fi, firewall and switch management
- Everything in Essential
- On-site visits included
- Out-of-hours support
- Device inventory and read/write documentation
- Everything in Standard
- Expanded coverage (more visits, more hours)
- Annual contingency plan
- High queue priority
If you're torn between two plans, we'll tell you honestly in the first meeting. We've moved clients from Standard down to Essential when we saw they didn't need more.
What we do when you're on an MSP plan
Monitoring, security and continuous support. This is what happens in silence while your business runs.
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24/7 monitoring
We watch servers, networks and endpoints in real time. We catch issues before your team does.
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Human helpdesk
Tickets handled by people, not bots. Queue priority based on your plan. Optional dedicated SLA.
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Patch management
Windows, Linux and apps always up to date. No interruptions, no security surprises.
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Managed cybersecurity
EDR, firewall, policies, training and audits. Enterprise-grade defense without hiring a CISO.
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Backups & continuity
Verified 3-2-1 backups and a tested recovery plan. If something breaks, you're back in hours.
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Reporting & flat fee
Clear monthly report, predictable budget. You know what's happening with your IT and what it costs.
Three steps, no surprises
We spend the first month understanding what you already have. Then we decide together.
- 01
Initial diagnosis
We come to your office (or connect remotely) and look at what you have: hardware, network, software, backups, accounts. We explain it without jargon in a one-hour meeting. This first visit is on us.
- 02
Tailored proposal
Based on what we saw, we tell you which plan fits, how many users to count, and what one-off work needs to happen first (if any). We give it to you in writing, itemized. If we're not the right fit, we'll tell you that too.
- 03
30-day onboarding
We spend the first month documenting your IT, deploying monitoring, meeting your team, and clearing pending issues. We take over your IT without your business noticing the handover. From day 31 onward, you're in.
What people ask us in first meetings
I have a trusted technician I call when something breaks. Why switch?
If your technician works, don't switch. Break/Fix works — as long as your IT is small and you accept that the monthly bill varies. A flat fee adds value when: your productivity is dropping because of recurring issues, you've had a security scare, or your business depends on IT being up. If you're not in any of those situations, staying as you are is reasonable.
We're 8 people. Isn't a flat fee overkill?
Depends on what those 8 people do with IT. If you spend 8 hours at a screen and a day without systems = a day without billing, a flat fee pays off. If IT is secondary (in-person retail, physical warehouse), Break/Fix may be enough. We figure it out in the first meeting.
Is there a lock-in?
Yes: minimum 12-month contracts on MSP plans. That's what lets us invest in getting to know you and setting up monitoring infrastructure. If you want full flexibility, Break/Fix has no lock-in.
My offices are outside Granollers. Do you cover them?
We cover all of Vallès and Barcelona. Occasional visits further out we assess case by case. 90 % of maintenance work is remote, so distance matters less than it seems.
I'm with another provider. What's the switch like?
We handle it. We request accesses, documentation and history from the outgoing provider, replicate monitoring, and take backups before touching anything. Usually 2-3 weeks. Your business doesn't notice the handover.
How do you guarantee response times?
Each MSP plan has a different queue priority — Essential low, Standard medium, Advance high — and coverage hours defined in the contract. If your business needs guaranteed times in writing (for example a response under X minutes or extended out-of-hours coverage), we sign a specific SLA as an addendum. It doesn't come by default because every company needs a different one, and we'd rather not promise what we can't sustain for everyone.
Are you an IT company looking for local hands in Spain? We work as a field-services partner for foreign and out-of-region IT firms — site surveys, installer coordination, on-site execution.
See how it works →The initial diagnosis is on us.
One hour. We show you what you have, what you're missing, which plan would fit, and whether our model interests you or not. No commitment, no follow-up meetings unless you want them.
Request initial diagnosis →